Terms & Conditions

1. About us & these terms

These terms and conditions ("Terms") govern the supply of training and consultancy services by Diligent Safety Training & Consultancy Ltd ("we", "us", "our"), a company registered in England & Wales under company number 14297135, with its registered office at 440 Charter Avenue, Canley, Coventry, CV4 8BD.

By booking a call, enrolling on, purchasing or using any of our programmes or services, you ("you", "the Customer", "the participant") agree to these Terms. Please read them carefully. If you are entering into these Terms on behalf of an organisation, you confirm you have authority to bind that organisation.

2. Definitions

• "Masterclass" (or "the Programme") — the Never Lose Anyone™ Safety Leadership Masterclass, our structured safety-leadership development programme delivered through coaching, workshops and supporting materials over an agreed period.
• "Strategy Call" — a complimentary, no-obligation consultation to understand your situation and assess whether the Programme is a fit.
• "Workshop" — instructor-led safety-leadership training or coaching delivered in person at your premises, another agreed venue, or live online.
• "Services" — the Masterclass, Strategy Calls, workshops, 1:1 and group coaching, consultancy and any other services we agree to provide.
• "Order" (or "Enrolment") — your agreement to purchase, join or book a Service, whether arranged online, by email or by phone.

3. Our services

We provide the Never Lose Anyone™ Safety Leadership Masterclass — a structured safety-leadership development programme — together with workshops, 1:1 and group coaching, and health & safety consultancy. The format, duration, inclusions and any accreditation (such as CPD) of a Service are set out in the relevant programme description, proposal or booking confirmation. While we make every effort to ensure descriptions are accurate, we may refine programme content from time to time to keep it current.

A contract between you and us is formed when we confirm acceptance of your Order (for example, by sending an enrolment or booking confirmation, granting access to programme materials, or scheduling your first session).

4. Booking & enrolment

You can book a free Strategy Call online, after which we will confirm the Service that best fits your needs. Enrolment in the Masterclass — and any workshop, coaching or consultancy engagement — is confirmed once we accept your booking and, where applicable, payment or a signed proposal. You are responsible for ensuring the Service you choose is suitable for your needs and that the details you provide (including participant names and email addresses) are accurate.

5. Pricing & payment

Prices are as shown at the time of your Order. Unless stated otherwise, prices are shown excluding VAT where applicable; any VAT will be added at the prevailing rate. We reserve the right to change prices at any time, but changes will not affect Orders we have already accepted.

Where a Service is purchased online, payment is taken at the time of purchase through our payment provider. For the Masterclass, workshops, coaching, consultancy and other invoiced bookings, payment terms — including any deposit or instalment arrangement — will be set out in your proposal or invoice. We may withhold access to programme materials, sessions or any certificate of completion until payment due has been received in full.

6. Programme access & licence

On enrolment, we grant the named participant a personal, non-exclusive, non-transferable licence to access the Programme and its supporting materials for the period stated. A place on the Masterclass is for use by a single named participant and may not be shared, resold or transferred without our written agreement. Any login or access credentials are personal to the participant and must be kept confidential.

Where sessions or materials are delivered online, access requires a compatible device and a reliable internet connection. We are not responsible for your equipment or connectivity.

7. Completion & certificates

Where the Programme includes a certificate of completion or CPD recognition, it is issued on completion of the agreed requirements and, where applicable, in accordance with the rules of the relevant accrediting body. Any such accreditation remains subject to the rules of that body. If your Service involves a formal assessment and you wish to appeal a decision, please see our Appeals Policy.

8. Workshops & in-person delivery

For workshops and in-person sessions we will agree dates, location and participant numbers with you in advance. You are responsible for providing a suitable environment where we deliver at your premises. We may need to substitute a facilitator or, in exceptional circumstances, reschedule a session; where we cancel a confirmed session we will offer alternative dates or a refund of fees paid for that session.

9. Cancellation & refunds

Your cancellation and refund rights — including your statutory 14-day right to cancel online purchases and the rules that apply once the Programme or a session has begun — are set out in full in our Cancellation & Refund Policy, which forms part of these Terms.

10. Acceptable use

You agree not to misuse the Services, including by attempting to copy, record, redistribute or resell programme or workshop content; sharing your place or access credentials; or using the Services for any unlawful purpose. We may suspend or terminate access where these Terms are breached, without refund where the breach is material.

11. Intellectual property

All intellectual property in the Masterclass, our frameworks and methodologies (including Never Lose Anyone™, The Human Safety Gap™ and the programme models), materials, website and branding belongs to us or our licensors. You are granted no rights in that intellectual property other than the limited licence to participate in the Programme as an enrolled participant. Programme and workshop materials may not be reproduced, recorded or distributed without our written permission.

12. Liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be excluded. Subject to that, our total liability arising out of or in connection with the Services is limited to the fees paid by you for the Service in question, and we are not liable for any indirect or consequential loss, or for loss of profit, business or opportunity.

The Masterclass, workshops and coaching provide training, development and information; they do not replace your own legal duties or professional judgement. You remain responsible for compliance with your own health & safety and other legal obligations.

If you are a consumer, this section does not affect your statutory rights.

13. Data protection

We process personal data in accordance with our Privacy Policy and Data Protection Policy. By using the Services you acknowledge that participant data may be shared with the providers that help us deliver the Programme (such as our scheduling, CRM and any course-delivery providers) and, where relevant, with accrediting bodies in order to deliver the Services and issue any certificate of completion.

14. General & governing law

We may update these Terms from time to time; the version in force is the one published on this page at the date of your Order. If any provision is found to be unenforceable, the remaining provisions continue in force. These Terms are governed by the law of England & Wales, and the courts of England & Wales have exclusive jurisdiction, save that if you are a consumer resident elsewhere in the UK you may bring proceedings in your home jurisdiction.

15. Contact

Questions about these Terms? Contact us at info@dstccoltd.com, call +44 (0) 7495 768562, or write to 440 Charter Avenue, Canley, Coventry, CV4 8BD.